Shipping Policy

Where we ship

The United States only, including Alaska and Hawaii. We don't ship internationally yet — we'd rather do one country properly than four badly.

What it costs

Nothing. Free shipping on every order, no minimum. It's built into the price rather than added at checkout, because we'd rather show you one number.

How long it takes

Order processing: within 2 business days.
Transit: 14–21 business days.
Total: about 3 to 4 weeks.

That's slower than Amazon and we're not going to pretend otherwise. We're small, and each pair ships from our fulfillment partner rather than a warehouse two states over. The trade is that we're able to make one product properly instead of holding inventory on six.

If you need it by a specific date — a retreat, a class, a gift — email hello@aseevo.com before you order. We'll look at where things actually stand and tell you honestly, including when the answer is no.

Tracking

A tracking number goes out by email the day your order leaves. If tracking hasn't updated in 10 business days, email us and we'll chase it ourselves rather than asking you to.

Addresses

Check yours at checkout. If you spot a mistake, email us within 12 hours and we'll fix it before it ships. After that we may not be able to redirect it — but if it comes back to us we'll reship at no charge.

We can't ship to PO boxes reliably. A street address gets there.

Customs and duties

Not applicable — we ship domestically within the United States and there is nothing for you to pay on arrival. If anyone ever asks you for money to release an Aseevo package, it isn't from us. Forward it to us and don't pay it.

Lost or stolen

If tracking says delivered and it isn't there, check with your neighbors and your building first — then email us. We'll replace or refund, your choice. We don't ask for a police report.

hello@aseevo.com