Refund & Guarantee Policy
The short version
You have 60 days from the day your order is delivered to decide. If it hasn't earned its place, email hello@aseevo.com and we refund you in full. You do not need to mail the product back.
That's the whole policy. Everything below is detail, not fine print — and nothing below contradicts what you just read.
The 60-day guarantee
What's covered. Any physical product purchased directly from aseevo.com.
The window. 60 calendar days from the delivery date shown in your tracking, not from the date you ordered. If tracking is unclear, we count from the later date, in your favor.
What you get back. The full amount you paid, including any shipping (there isn't any — it's included in the price). Refunded to the original payment method.
How long it takes. We process within 5 business days of your email. Your bank may take a few days more.
What we ask of you. One email telling us it didn't work. We'll ask what went wrong, because that's how we improve the product. You're welcome to ignore the question.
What we don't ask. No return shipment. No original packaging. No photographs. No proof of use. No restocking fee. No phone call.
Why we don't want it back
Mailing a thumb support across the country costs more than the support is worth, and a used support can't be resold to anyone. Asking you to stand in line at the post office would cost us money and cost you an afternoon. Keep it, or give it to someone who needs it.
The limits, stated plainly
- One guarantee claim per household. We're a small operation. Repeated order-and-refund cycles from the same address are something we'll decline, and we'll tell you why.
- Orders of 3 pairs or more: we'll refund in full, and we do ask you to return any unopened pairs. We'll email a prepaid label. The pair you opened is yours to keep.
- The digital guide is non-refundable once downloaded. You're told this before you buy it, not after. If you bought it by mistake and haven't opened it, email us and we'll refund it.
Damaged, lost, or wrong
Arrived damaged? Email us with a photo. We ship a replacement the same week. No return required and this doesn't count against the guarantee.
Never arrived? If tracking shows no movement for 10 business days, or shows delivered when it isn't, email us. We'll replace it or refund you, your choice.
Wrong size? Email your wrist measurement. We send the right size free and you keep the first one.
Wrong item? Our mistake. We ship the right one immediately and you keep whatever arrived.
Cancelling an order
Email within 12 hours of ordering and we'll cancel and refund in full before it ships. After that it's usually in transit — but the 60-day guarantee still covers you.
Contact
hello@aseevo.com · Aseevo, [ADRESSE]
We answer within one business day.